If you are unhappy with your purchase we offer exchanges and or store credit. Please understand we DO NOT offer refunds on returned items.
If you are unhappy with an online order.
Step 1. Contact at firstname.lastname@example.org within 5 days of receiving your order to let us know if you would like to exchange or receive store credit for your item. All sale item and swim purchases are final.
Step 2. Within 10 days of your purchase, mail your item/s with original receipt to:
Ahoy Surf Shop
546 Collection Blvd
Step 3. Once we receive the item/s we will send you an email notifying you that your items have been received and are in acceptable condition for exchange/store credit (see "condition of items for elligible return" below). When you are ready to redeem your store credit or exchange please email us at email@example.com and we will accomodate your request.
CONDITION OF ITEMS ELLIGIBLE FOR RETURN:
Items eligible for exchange/store credit MUST be in new, unworn, unsoiled and sellable condition with all tags in place.
If we receive a returned item that has been damaged, worn, soiled, altered, laundered or is missing the tags then no credit will be issued to you. The item will be returned to you and you will be charged for the return shipment and you will forfeit all claims.
Swimwear, Sale items & Boards are Final sale!
ONLINE VERSUS IN-STORE RETURNS/EXCHANGES:
OXNARD STORE LOCATION RETURN POLICY: Ahoy Surf will accept returns for store credit or exchange within 14 days of purchasing from our PHYSICAL STORE LOCATION. If the goods meet the conditions of items ellgible for return (see above). Sorry, no refunds. All sale item & swim purchases are final.
Sale items are final and are not eligible for exchange, store credit or refunds of any kind.
DEFECTIVE GOODS: If an item you have purchased is defective please email us at firstname.lastname@example.org immediately. We will replace defective merchandise returned to us within 14 days of the shipment date. No additional shipping and handling charges will be incurred by the purchaser.
CANCELLATION POLICY: Once an order is placed (including pre-sale orders) it cannot be cancelled. Please be a mindful shopper!